Privacy Policy
Introduction
Welcome to Jowers Technology Solutions, LLC. As an IT and cybersecurity business, we are committed to safeguarding your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines your rights regarding your personal data and explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following types of information:
Personal Data
Name, phone number, email address, customer category, and service category, description of services needed, and other information provided to facilitate communication or services.
SMS Communication Data
Opt-in timestamps, message preferences, and phone number details related to your SMS interactions.
Derivative Data
Automatically collected data, such as your IP address, browser type, operating system, and browsing activity.
Payment Data
Payment details processed securely through third-party providers.
Contest/Survey Data
Information provided when participating in contests, giveaways, or surveys.
2. Method of Information Collection
The personal information we collect is voluntarily provided by you through form submissions on our website or other communication methods. This information is freely populated and submitted by you to facilitate our services.
3. Purpose of Data Collection
– The information collected is used for the following purposes:
– To contact clients regarding their inquiries.
– To provide and fulfill service requests as specified by the client.
4. Data Security Measures
We take the security of your personal information seriously and implement industry-standard measures to protect your data from unauthorized access, disclosure, or misuse. These measures include secure data storage, restricted access to sensitive information, and periodic review of our security protocols.
5. Data Sharing
Your data may be shared with service providers such as third-party providers (e.g., RingCentral) for SMS delivery, payment processing, or technical support; legal authorities to comply with applicable laws or valid legal processes; and with your explicit consent for specific purposes. SMS opt-in or phone numbers for the purpose of SMS are not being shared.
6. User Rights
You have the right to access, update, or delete your personal data. You may also opt out of marketing communications. For assistance, contact us at support@jowerstechsolutions.com.
7. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:
Email: support@jowerstechsolutions.com
8. How We Use Your Information
We use your information to manage SMS subscriptions and preferences, provide requested services and process transactions, send updates, security alerts, and promotional messages, improve our website and services, and comply with legal obligations.
9. Data Retention
We retain your data for the following periods: SMS Communication Data is retained for 12 months after your last interaction. Marketing Data is retained for 12 months after opt-out for compliance. Payment Data is retained for 7 years for tax and legal compliance. Account Data is retained until the account is inactive for 12 months. You may request deletion of your data unless legal retention is required.
10. SMS Messaging Policy
By opting into SMS messaging, you agree to receive service updates, security alerts, and promotions. Message frequency may vary. You can opt out by texting STOP at any time, and a confirmation message will follow. For assistance, text HELP or call us at 803-384-9523. Standard message and data rates may apply. You are responsible for the accuracy of the phone number provided.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy as necessary to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.
Effective Date: 1-6-25