Client support
Support for existing clients
If you are already working with us and need help, here is how to reach the team quickly.
Getting help
How to reach support
Use the channel that matches the urgency of your issue.
Security incident or outage
Suspected compromise, ransomware, or an outage that has stopped work. Call; do not send email and wait.
Support request
Day-to-day issues, questions, access requests, and changes. Include what you were doing and any error message you saw.
Remote support
For a scheduled remote session, a technician will direct you to the correct support tool. Only run a remote-access tool when you have contacted us and are expecting the session.
Remote support download link pending confirmation.
A note on support scams
We will never call you unprompted and ask you to install remote access software, and we will never ask for your password. If someone contacts you claiming to be from Jowers Technology Solutions and asks for either, end the conversation and contact us directly using the details on this page.