Industries
Managed IT and Cybersecurity for Local Government
Cities, counties, public safety agencies, and utilities run services residents depend on, often with one or two IT staff and a budget set a year in advance. We provide managed and co-managed IT and security operations built for that reality, from an Aiken headquarters serving the CSRA.
The operational reality
Public services cannot wait for business hours
Local government runs things that do not stop: water and sewer, dispatch, courts, permits, payroll, utility billing, and the records the public is entitled to see. The technology behind them is frequently a mix of modern cloud services and older systems that are expensive to replace, maintained by a very small team who also handle every password reset and printer jam.
Public bodies are also attractive targets. They hold personal information about residents, they operate systems that cause visible disruption when they fail, and attackers know that many of them cannot afford dedicated security staff. A ransomware incident at a small town or county does not only cost money; it stops services residents rely on and erodes trust that takes years to rebuild.
Meanwhile the obligations keep growing: criminal justice information rules for public safety, retention requirements for public records, cyber insurance questionnaires, audit findings, and grant conditions that expect documented security practices. Our work is to take the operational and security load that a small public IT team cannot carry alone, and to leave behind documentation that explains what was done and why.
The problem
What we see in small public IT environments
These are the conditions that most often leave local government exposed.
One person holds everything
Every administrator password, vendor contact, and undocumented workaround lives with one employee, so their absence is an operational risk.
Nobody is watching after hours
Security tools generate alerts overnight and on weekends that nobody sees until Monday, which is exactly when attackers prefer to work.
Legacy systems that cannot be replaced yet
Line-of-business, utility, and public safety systems run on older platforms because replacement is a multi-year budget decision.
Backups nobody has restored
Backups run every night, but no one has recovered a real system under time pressure to prove the data and the process work.
Public safety systems with their own rules
Police, sheriff, courts, and dispatch connect to criminal justice systems that carry specific access, authentication, and personnel requirements.
Insurance and audit questions without answers
Cyber insurance applications and audit findings ask for controls such as multi-factor authentication, logging, and tested recovery that are not yet documented.
Scope
What we provide for public agencies
Managed IT and security operations, fully managed or alongside your existing staff.
Co-managed IT for small public IT teams
Support your IT staff with monitoring, patching, security operations, and project capacity while they keep ownership and decisions.
Fully managed IT
For bodies with no dedicated IT staff: help desk, endpoints, servers, network, and vendor coordination handled as one service.
Security monitoring and response
Endpoint protection, email security, and alert monitoring with a defined escalation path, including outside business hours.
Identity and multi-factor authentication
Managed accounts, MFA on email and remote access, and removal of shared and former-employee accounts, with access reviews on record.
Backup, recovery, and continuity
Off-site, tested backups and a written recovery order for storms, outages, and ransomware, so services come back in the right sequence.
Public safety environments
Work planned within the FBI CJIS Security Policy for agencies connected to criminal justice systems, with CJIS-connected systems scoped separately.
Network and infrastructure
Firewalls, segmentation between departments and operational systems, wireless, and secure remote access for staff and vendors.
Microsoft 365 and records configuration
Retention, audit logging, and sharing controls configured to your records schedule and documented for audits and records requests.
Assessments and roadmaps
A documented review of your current environment with risks prioritized by consequence, suitable for budget planning and council or commission briefings.
Insurance and audit support
Help answering cyber insurance questionnaires and audit findings accurately, then implementing the controls behind the answers.
Our approach
How we start with a public agency
Built around procurement and fiscal-year budgeting rather than around a sales cycle.
- 01
Talk
A conversation with the administrator or IT lead about services, systems, staffing, and what is keeping them up at night.
- 02
Assess
Review the environment, including identity, backup, security tooling, and any CJIS-connected systems, and document what we find.
- 03
Scope for procurement
Turn the findings into a written scope and priorities that fit your purchasing process and budget cycle.
- 04
Operate and report
Run the agreed services, report in terms elected officials and auditors can use, and revisit priorities each budget year.
Business outcomes
What changes for your agency
Fewer single points of failure, and security work that can be explained and defended.
Coverage beyond one person
Monitoring, patching, and security work continue through vacations, turnover, and after-hours events.
Services that recover in order
Tested backups and a recovery plan mean an outage or incident has a known path back to normal service.
Answers for insurers and auditors
Controls are implemented and documented, so questionnaires and findings can be answered accurately.
Budget you can plan
Work is scoped by fiscal year, with priorities ranked so the most consequential risks are addressed first.
Public safety handled properly
CJIS-connected systems are treated under their own requirements rather than as an afterthought.
A local team
On-site help from Aiken across the CSRA when the work cannot be done remotely.
Fit
Who this is for
- City and town governments across the CSRA in South Carolina and Georgia
- County offices, including administration, finance, and records
- Police, sheriff, court, and dispatch operations that need CJIS-aware support
- Water, sewer, and utility authorities with operational and business systems
- Special districts, commissions, and public authorities with small or no IT staff
- Public IT teams that need after-hours coverage or security depth
When it may not be the right fit
We would rather tell you up front than sell you something that will not help.
- Residents seeking home computer repair, which we do not provide
- Agencies seeking a vendor to take a compliance or audit outcome off their hands without implementing the controls behind it
What we claim, and what we do not
We do not publish client names, and nothing on this page states or implies that we hold, or have held, a contract with any public body. It describes the services we provide and how we would deliver them to a public agency.
For agencies connected to criminal justice systems, access to criminal justice information is governed by the FBI CJIS Security Policy and by your state's CJIS systems agency. Contractor access is arranged through your agency under that policy, including the CJIS Security Addendum and fingerprint-based background checks. We do not claim that any person has completed that process for your agency before it has been done.
Retention periods, records obligations, and procurement rules are set by law and by your own policies. We configure and document systems to support them; decisions about what the rules require belong to your records officer, purchasing office, and counsel.
Public sector questions
What public agencies ask us
We already have an IT person. Why would we need a provider?
Because one person cannot be available around the clock, expert in every system, and on vacation at the same time. Co-managed support keeps your IT staff in charge while we take the work they lack time or specialist depth for: after-hours monitoring, security operations, patching at scale, and project capacity. Your staff keep the relationships and the institutional knowledge; you gain coverage and a second set of eyes.
Our police department or dispatch center connects to state criminal justice systems. Can you work there?
Yes, within the FBI CJIS Security Policy. Private contractors with access to criminal justice information work under an agreement that incorporates the policy, sign the CJIS Security Addendum, and have personnel with access complete fingerprint-based background checks arranged through your agency. We plan those steps into the engagement before anyone touches in-scope systems, and we keep CJIS-connected systems separate in how we scope and document the work.
Can you work within our procurement process?
Yes. Public bodies buy through purchase orders, quotes, and formal solicitations with their own rules and timelines. We provide written scopes that can be attached to a purchase order, respond to requests for quotes and proposals, and structure work so it can be budgeted by fiscal year. If your purchasing office needs specific vendor documentation, tell us what it requires and we will supply it.
How do you handle public records and retention requirements?
Your records officer and legal counsel decide what must be kept and for how long. Our job is to make sure the systems can do it: email and file retention configured to your schedule, backups that meet it, and logs that show who accessed what. We document the configuration so it can be explained to an auditor or in response to a request.
Do you serve public agencies outside Aiken?
Yes. On-site work is provided across Aiken, North Augusta, Augusta, and the surrounding CSRA in both South Carolina and Georgia. Monitoring, security operations, help desk, and administration are delivered remotely, so they are available to public bodies anywhere in the United States.
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Learn moreTalk to us about your agency's systems
Tell us how your services run, who supports them today, and what worries you. We will tell you plainly where the risk is and what it would take to address it within your budget cycle.