Frequently asked questions

A managed services provider (MSP) manages your day-to-day IT: systems, networks, support, and maintenance. A managed security services provider (MSSP) focuses on security monitoring, threat detection, and response. Jowers Technology Solutions does both, so security and IT operations are handled by one accountable team rather than split across vendors who each assume the other is covering a gap.

No. Our headquarters is in Aiken, South Carolina, and we provide on-site support across the Aiken and Augusta area. Managed IT and security services are delivered remotely, so we also support organizations elsewhere in the United States, including companies with multiple locations or no local IT staff.

Often, yes. Co-managed IT is designed for organizations with capable internal teams that need additional capacity, after-hours coverage, or specialized security and compliance expertise. Your team keeps ownership of the environment and decides which responsibilities to hand off.

We help organizations implement and document the security controls these frameworks require, and we manage the technical work on an ongoing basis. Requirements change over time, so scoping starts with your specific contracts and the data you handle. We do not perform official certification assessments; those must be conducted by an authorized third-party assessor.

It starts with a consultation about how your organization runs and what problems you are experiencing. If it makes sense to continue, we assess your environment and provide a prioritized roadmap that separates urgent risk from planned improvement. You see the findings and the reasoning before committing to ongoing management.

Contact us immediately. Incident response focuses on containing the issue, understanding scope, restoring operations, and documenting what happened. If you are dealing with an active incident right now, call rather than email so it can be triaged without delay.

Managed services are normally structured as a recurring agreement, most often based on the number of users and devices supported and the scope of services included. Recurring pricing exists so that cost is predictable and so the provider's incentive is to prevent problems rather than bill for fixing them. Because the right scope depends on your environment, we assess before quoting rather than publishing a figure that would not apply to you.

No. Most engagements begin with the areas creating the most risk or disruption, then expand. A staged approach also gives both sides a chance to confirm the working relationship before broadening it.

That depends on what you want. Some organizations transition fully from a previous provider; others keep internal staff and bring us in alongside them under a co-managed arrangement, where the internal team keeps ownership and hands off specific responsibilities. We are frequently brought in to support internal IT rather than replace it.

Onboarding starts with documentation and access: understanding what you run, how it is configured, and where the gaps are. Monitoring and security tooling are deployed, existing issues are triaged, and a roadmap separates urgent remediation from planned improvement. The goal of the first phase is an accurate picture, because everything after it depends on that.

Call rather than submit a form. Active incidents are time-sensitive, and the first priority is containment and understanding scope. See our incident response page for what that process involves.